The Facts About Switching

  • Your choice is important! Energy supply costs account for about 60% of your utility bill. The rest (transportation or delivery costs) will still be provided by your local utility.
  • Your local utility will continue to service your account and send you just one monthly bill.
  • Enrolling online is easy and quick! Simply click to enroll to receive competitive rates for both electricity and natural gas.

What to Expect if You Switch.

After you have chosen and signed up with a new electric provider and they have accepted your order, your new electric company will mail you a Terms of Service agreement and Your Rights as a Customer. You do not need to contact your current provider. Your new electric provider will make all of the necessary requests. They will contact ERCOT and your TDSP (wires company) to process the switch from your current provider.

You will then receive a notification of your switch request in the mail. The actual changing of electric service should take place on the next meter read. Your old provider will continue to send you bills until you have paid in full and your service has been changed over.

Once you have paid the final bill from your old electric company, you should start to see bills from your new electric provider.

Congratulations! You have exercised your power to choose and made the switch.

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